Business Intelligence Dissertation Topics
March 6, 2023
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March 13, 2023
Customer service refers to a company’s support or assistance to its customers. For the growth and development of any business organization or enterprise, customer service is crucial. It is the ultimate source of revenue generation and brand imaging through customer satisfaction. The subject matter is an essential field of study when it comes to research in customer service. For the students of business, it is immensely important to choose quality and appealing customer service dissertation topics to achieve their dissertation success.
For the convenience of students looking for inspiring customer service research topics, our ace writers have drafted a list of up-to-date dissertation topics in customer service with their research aims.
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List of Top Customer Service Dissertation Topics 2023
Topic 1: Analysing the Key Determinants of Customer Service Improvement in Online Business Organisation: A Case Study of Amazon Customer Services
Research Aim: This title, which comes from research topics related to customer service, aims to analyse the improvement mechanism of customer services in online businesses. The study finds out the major components that drive the customer service improvement campaign among the employees. The study takes into account the case example of Amazon Customer Services on Digital Platforms and their driving forces.
Topic 2: Investigating the Role of Leadership in Injecting Quality Skills into Customer Service Representatives (CSRs)
Research Aim: Leadership role in any organisation greatly impacts its employees' working and progress mechanism. The research title is one of the research topics about customer service, which aims to analyse the difference that competitive leadership makes for customer service representatives. The study finds out how employees learn quality skills from their leadership to deliver customer services efficiently.
Topic 3: Understanding the Communication Skills Essential for CSRs to Satisfy Customer Inquiries
Research Aim: This customer satisfaction research title aims to understand the necessity of effective communication skills for efficient customer service. The study discovers communication expertise's important role in dealing with customers and their queries. The study also suggests effective communication skills satisfy customers’ ambiguities without physical appearance. The study uses a mixed research methodology to conduct the research.
Topic 4: Conceptualizing Customer Service Responsibility and Its Impact on E-Business Management: Challenges and Prospects
Research Aim: Digital business has earned great success since modernisation and digitisation. The research title in the discussion explores the responsibility of customer service representatives and their effective role in managing digital business affairs. The study explores the hurdles as well as the opportunities associated with CSRs under online business conditions.
Topic 5: Investigating the Strategic Business Management Practices Accountable for Customer Value Sustenance: A Meta-Analysis
Research Aim: Strategic business management refers to all those actions that any business management resource takes on the basis of future needs. This customer service dissertation idea aims to investigate all strategies designed to accomplish business management goals by prioritizing customer value. The study focuses on the importance of customers and conducts a meta-analysis to complete the research.
Topic 6: Exploring the Customer Service Tactics Used in Business-to-Business Market: A Market-Based Analysis
Research Aim: The business-to-business market is a type of business where more than one business deals with another business directly. This research study aims to explore such businesses and the customer service techniques they use to compete in their market. The study takes into account market-based analytics to complete the research and finds out how one business delivers better than the other on the basis of its effective customer service.
Topic 7: Analysing the Role of Literature in Improving Customer Service Strategies: A Literary Perspective
Research Aim: Literature has always been an important tool to impact society. This research study explores the input of customer service literature in bringing positive change. The study examines various cultural directions from the past and future prospects that impact consumer services. The study finds out some key directives from cross-culture business strategies to improve the strategies adopted for customer services.
Topic 8: Examining the Role of Customer Feedback Mechanism in Updating Customer Service Policy: A Systematic Review
Research Aim: Customer feedback allows enterprises to cross-check its services. This research topic on customer service examines the effectiveness of consumer feedback mechanisms through multiple platforms, including social media—the further study analyses how business developers find ways to improve their service delivery through such feedback channels. The study prioritizes devising feasible policy changes in customer servicing using their users’ suggestions.
Topic 9: Investigating the Effectiveness of Customer Service Training Under Human Resource Management: A Strategic Insight
Research Aim: This research study investigates the role of human resource management strategies in customer service training programs. The study finds out how effective HRM initiatives can train employees concerned with customer service. The study extracts the hypothesis that useful HRM techniques benefit the business organisation by all means. The study uses a prospective research methodology for conducting the research.
Topic 10: Performance-Appraisal Rewards and Perks of Human Resource Based on Customer Service Satisfaction: A Practitioner’s Perspective
Research Aim: This customer service research idea analyses human resources performance in an enterprise. The study devises offering rewards, privileges, and benefits to employees performing customer services as best as possible. The study also advises how employee satisfaction based on customer satisfaction is highly crucial for the up-to-the-mark performance of the business.
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